Dubai Customs at GITEX 2024: Seven Breakthrough Technologies Transforming Trade

Dubai Customs unveiled an impressive portfolio of digital innovations at GITEX 2024, demonstrating its position as a global leader in customs technology. From AI-powered classification to blockchain-based warehousing, these seven breakthrough solutions are reshaping how trade moves through Dubai.

1. Seamless Inspections: Inspections at Your Doorstep

A pioneering program positioning Dubai Customs as a regional and global leader in customs inspection services. This innovative approach allows commercial shipments to be inspected at customer facilities instead of customs centers.

Key Benefits:

Customers choose the time and location of inspections

Reduced logistics costs and shorter clearance times

Enhanced supply chain reliability and efficiency

Operational flexibility for businesses with time-sensitive cargo

2. Customs Journey: Interactive GITEX Experience

A smart platform showcasing the complete customs experience through interactive screens at GITEX 2024. Visitors experience the entire trade journey, from berth reservation to final shipment receipt.

The platform demonstrates:

Required customs documentation for commercial shipments

Maritime import process via Dubai Trade

Scanning and inspection operations

Early disclosure services and customs declaration requests

Business registration and goods classification processes

3. AlMunasiq App: AI-Powered HS Code Classification

A specialized mobile application developed using advanced GenAI technology to assign the correct Harmonized System (HS) codes for goods, ensuring accurate customs declarations.

Features:

Text description input for goods classification

Photo upload capability for visual identification

Voice command functionality for hands-free operation

Real-time HS Code suggestions to avoid misclassification

Prevention of costly delays from incorrect coding

Available on major app stores for all traders

4. K9 Sustainable Vehicle: Green Customs Innovation

An electric vehicle serving the K9 Customs Unit, representing the first of its kind in Dubai Customs' Technical Support Department fleet.

Specifications:

Purpose-built dog kennel designed to global standards

Seating for K9 handlers

Advanced technical equipment for customs support operations

Optimized for inspections in narrow customs zones

Multiple local and international awards including the Gold Category American Ideas Award for environmental innovation

5. OCTA Platform: AI Customer Support

A smart application using artificial intelligence to revolutionize customer service for customs and trade queries.

Capabilities:

Advanced AI mechanisms for accurate query responses

High-capacity data assessment and processing

Automated customs duty estimation

Tariff determination for personal shipments

Document upload and analysis functionality

Simultaneous handling of multiple customer queries

6. Shahin: Electronic Shipment Tracking

An advanced project enabling electronic tracking of dangerous and transiting shipments between Dubai's ports using lead seal technology.

System Features:

Electronic lead seal installation on shipments

Real-time monitoring of all shipment movements

Tracking from starting point to customs exit

Instant alerts for route deviations

Risk control and security assurance

Verified shipment and transport information integration

7. Warehouse Platform: Blockchain-Powered Rentals

An innovative platform revolutionizing warehouse space management in Dubai through blockchain technology.

Platform Benefits:

Warehouse owners can list available spaces

Tenants book based on specific requirements

Secure payment processing via blockchain

Flexibility for changing storage needs

Transparent and secure transactions

Streamlined allocation of warehouse space across Dubai

Inspector Smart Training Program

Beyond customer-facing innovations, Dubai Customs also unveiled advanced training systems for customs inspectors, combining simulation technology with real-world scenario testing to maintain world-class inspection standards.

These innovations collectively demonstrate Dubai Customs' commitment to digital excellence, positioning Dubai as the global benchmark for customs technology and trade facilitation.